d999 Privacy Policy
Learn exactly how your personal information is collected, stored, and protected on the d999 platform — with complete transparency.
1 Introduction & Scope
This Privacy Policy ("Policy") applies to the operation of the d999 platform ("we", "d999"). When you use d999's website, mobile version, or any related services, you agree to the terms of this Policy.
We believe you should have full control over your personal information. The purpose of this Policy is to clearly inform you about what information we collect, why we collect it, how it is used, and what rights you have.
This Policy applies to all registered users of d999, guest browsers, and any person who interacts with d999's services in any way. Persons under 18 are strictly prohibited from using this platform — d999 operates exclusively for those aged 21 and above.
2 Information We Collect
d999 collects only the information necessary for the proper operation of the platform, to ensure security, and to provide you with a better service. The types of information collected are described in detail below.
2.1 Information You Provide Directly
When you open an account or use services on d999, the information you provide directly includes:
- Full name and date of birth (for age verification)
- Mobile number and email address (for communication)
- National ID card or passport details (for identity verification)
- Payment information such as bKash, Nagad, or Rocket account numbers
- Your chosen username and password
- Messages and documents you provide when contacting our support team
2.2 Automatically Collected Information
When you use the d999 platform, our systems automatically collect certain technical information:
- IP address and device identifier information
- Browser type and version, operating system
- Time of site access, page visit history, and session duration
- Information collected through cookies and similar tracking technologies
- Gaming activity, betting history, and transaction records
2.3 Information Received from Third Parties
In some cases we may receive information from legitimate third-party sources, such as transaction confirmation messages from payment processors (bKash, Nagad, Rocket) and identity verification service providers. This information is used solely to confirm the security and legitimacy of your account.
3 Purpose of Data Use
d999 uses collected information only for the legitimate purposes listed below. We never use your information for any other purpose without your consent.
Basic information is used to create, verify, maintain, and secure your account.
Payment information is used to verify deposit and withdrawal requests and to complete payments securely.
Contact information is used to communicate with you effectively and to help resolve issues.
Technical information is analyzed to detect and prevent unauthorized access, fraud, and illegal activity.
User behavior is analyzed to continuously improve the d999 platform experience.
Relevant information is retained to comply with applicable laws and regulations and to resolve disputes.
4 Data Sharing Policy
d999 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances described below:
4.1 Service Provider Partners
We work with trusted service providers who perform specific functions on behalf of d999 — such as payment gateways (bKash, Nagad, Rocket), technology infrastructure providers, and identity verification services. These partners are required to comply with our privacy standards and may not use your information independently.
4.2 Legal Obligations
If disclosure of information is required by law, court order, or directive from a competent authority, d999 is obligated to provide it in accordance with applicable law. In such cases we provide only the minimum information necessary.
4.3 Business Transfers
If a significant change occurs in d999's business operations (such as a merger or acquisition), user information may be transferred to the new operating entity. However, the obligations of this Policy will continue to apply.
4.4 With Your Consent
Outside of the circumstances above, d999 will not disclose any of your personal information to any third party without your express and explicit consent.
5 Data Security Measures
d999 implements industry-standard technical and organizational measures to protect your information. Our security framework is as follows:
- SSL/TLS Encryption: All data exchanged between your browser and d999 servers is secured through SSL encryption.
- Password Hashing: Your password is never stored directly — it is kept only as an encrypted hash.
- Access Control: Only authorized staff may view user information, and only on a need-to-know basis.
- Regular Security Reviews: Our systems undergo regular security testing to identify and address vulnerabilities.
- Two-Factor Authentication: A two-step verification option is provided for additional account security.
- Data Minimization: We collect and retain only the minimum information necessary.
However, no digital system is completely secure. There are inherent risks in transmitting information over the internet. d999 makes every effort to protect your information, but absolute security cannot be guaranteed. You also bear responsibility for keeping your password confidential.
6 Cookie Policy
Cookies are small text files stored on your device that help d999 remember your visits. We use the following types of cookies:
6.1 Essential Cookies
These cookies are essential for the basic functionality of the platform — such as maintaining your login session and security verification. Without them, d999 cannot function properly.
6.2 Functional Cookies
These cookies are used to remember your preferences — such as language selection and interface settings. This makes each of your visits more comfortable.
6.3 Analytical Cookies
We collect anonymized analytics data to understand which pages are used most and where improvements are needed. This data cannot be used to identify you personally.
You can control or refuse cookies by changing your browser settings. However, please note that disabling certain cookies may limit some features of d999.
7 Data Retention Period
d999 retains your information only for as long as necessary to fulfill the purpose for which it was collected, or for the period required by applicable law.
- Active Accounts: All relevant information is retained for as long as the account remains active.
- Transaction Records: Transaction history is retained for a defined period as required for legal and financial compliance.
- Closed Accounts: Even after an account is closed, certain information may be retained for a limited period to meet applicable legal obligations.
- Analytical Data: Anonymized analytics data may be retained for an extended period as it does not contain personal identifiers.
When the need to retain your information has ended, d999 securely deletes it or transforms it in a way that you can no longer be identified.
8 Your Rights
As a d999 user, you have the following rights regarding your personal information. Contact us to exercise these rights.
You may request to know what information we hold about you.
If any of your information is incorrect or outdated, you may request a correction.
In certain circumstances, you may request that your information be deleted.
You may object to the processing of your information for specific purposes.
You may request a copy of your information in a common format.
You may withdraw any consent you have previously given at any time.
To exercise these rights, please contact our support team. We generally try to respond to your request within a reasonable time. However, in some cases legal obligations may make it impossible to delete or restrict certain information.
9 Protection of Minors' Data
d999 is firmly committed to protecting minors. This platform is for persons aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.
If we learn that information from a minor has been collected, we will immediately delete that information and close the associated account. If you believe a minor is using d999, please notify our support team.
10 Policy Changes & Updates
d999 may update this Privacy Policy from time to time. Changes may be prompted by updates to applicable law, an expansion of our services, or revisions based on user feedback.
For significant changes, we will send a notification to your registered email or mobile number, or display a clear notice on the platform. Continuing to use d999 after an update means you accept the revised Policy.
We therefore recommend that you visit this page regularly to stay informed about the latest Policy.
If you have any questions or concerns about this Policy, please contact d999's support team via live chat or email. We are always here for you.
Privacy Contact
d999's support team is always ready to answer any questions about the Privacy Policy.
Live Chat Support
Support is available in Bengali and English via live chat 24/7. Report any privacy concerns instantly.
Email Contact
For detailed requests or to exercise your rights regarding the Privacy Policy, contact us at: [email protected]
Play Safely at d999
Your information is secure, your transactions are safe, your service is trusted — welcome to d999.